Ask which Ogg codec the player expects
Ogg is a container that can carry codecs such as Vorbis or Opus. The target's extension requirement may not specify which one it can decode. Confirm the requested codec and packaging before extracting a soundtrack from MP4.
MP4 itself can contain different audio streams. A conversion that outputs an Ogg-family file needs to map the selected stream into an acceptable codec. Verify the file properties and test it in the named player; changing the suffix will not resolve a codec mismatch.